All Systems Operational

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This page tracks realtime status of the Pronto communication platform. It will be updated if there are any issues affecting the availability of services, or when there is scheduled maintenance.

Please subscribe using the button above to be notified of any incidents or upcoming scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Pronto Platform Operational
90 days ago
99.81 % uptime
Today
Pronto Web App Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 23, 2026

No incidents reported today.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
AWS CloudFront Outage
Resolved - This incident has been resolved.
Jul 16, 06:03 MDT
Monitoring - AWS has deployed a mitigation for the issue and traffic is flowing again to Pronto. At this point in time, all Pronto services are back up. We continue to monitor AWS's issue and our services to ensure the service remains up.
Jul 16, 05:25 MDT
Update - The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution.

We'll post another update as soon as service is restored or we have more information. Thank you for your patience.
Jul 16, 04:52 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 03:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 03:24 MDT
Investigating - Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.

The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.

No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.

We are monitoring the AWS incident closely and will post updates here as we learn more.
Jul 16, 03:24 MDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

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