Platform issues
Incident Report for Pronto
After reviewing logs and metrics, all evidence points to a temporary, transient network issue within AWS that lasted from 16:53 - 17:00 UTC. We have opened a case with AWS support and will update with a post-mortem if there are any changes to our assessment.
Posted Jun 30, 2022 - 12:07 MDT
We are continuing to investigate this issue.
Posted Jun 30, 2022 - 11:30 MDT
The Pronto service is now back up. We are still investigating the cause.
Posted Jun 30, 2022 - 11:00 MDT
Most requests are currently failing to the backend API servers. We are actively investigating and will update here once we know more.
Posted Jun 30, 2022 - 10:53 MDT
This incident affected: Pronto Platform and Pronto Web App.