AWS has deployed a mitigation for the issue and traffic is flowing again to Pronto. At this point in time, all Pronto services are back up. We continue to monitor AWS's issue and our services to ensure the service remains up.
Posted Jul 16, 2026 - 05:25 MDT
Update
The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution.
We'll post another update as soon as service is restored or we have more information. Thank you for your patience.
Posted Jul 16, 2026 - 04:52 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 16, 2026 - 03:25 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2026 - 03:24 MDT
Investigating
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.
Posted Jul 16, 2026 - 03:24 MDT
This incident affected: Pronto Platform and Pronto Web App.